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FOR IMMEDIATE RELEASE

Media Contact: Danyelle Christie
Director of Marketing
Rain Corporation
[email protected]

Jeff Mooers Appointed as Executive Director of Assurance Support Delivery at Rain Engineering

Rain Engineering Announces Leadership Change to Enhance Assurance Support Services

Noblesville, IN – December 30th, 2024 – Rain Engineering, Platinum Services Provider and leader in smart factory solutions, today announced the promotion of Jeff Mooers to the new company position of Executive Director of Assurance Support Delivery. This strategic move aims to strengthen the company’s Assurance support offerings and unify the support organization to deliver exceptional service to clients.

“In today’s rapidly evolving manufacturing landscape, reliable and responsive support is crucial for maintaining peak performance of smart factory systems,” said Don Rahrig, CEO of Rain Engineering. “Jeff’s promotion reflects our commitment to continuously improving our support services and ensuring our clients can fully leverage their manufacturing technology investments.”

In his new role, Mooers will focus on:

  1. Preparing the next release of Rain Engineering’s Assurance support products
  2. Unifying the support organization to enhance service delivery
  3. Implementing best practices for incident management and problem resolution
  4. Developing strategies for proactive system optimization and continuous improvement

“I’m excited about the opportunity to lead our Assurance support team into its next phase of growth,” said Jeff Mooers. “Our goal is to provide unparalleled support that not only resolves issues quickly but also helps our clients maximize the value of their smart factory implementations.”

Discussing what he plans to bring to his new role, Mooers has this to say, “I plan to improve delivery by focusing on the people, processes and technologies used to deliver Assurance support. This can be accomplished by continuously listening to our customers about changing their support needs and aligning our service to meet them. We must also leverage the benefits of remote and cloud-based support tools like notifi to deliver real value by preventing downtime. Finally, we will enhance our global team’s culture by fostering knowledge sharing while keeping the focus on delivering on our service Level Agreements (SLAs).”

Rain Engineering’s 24/7 white glove Assurance support services that bridges both IT and OT are a critical component of the company’s mission to help manufacturers do better through advanced technology implementations. Speeding up communication between front-line workers and the work they do increases their opportunity to make the right decisions as things change throughout the day.

Rain Engineering has helped manufacturers connect more than 10,000 assets and has streamlined this process to make it happen fast.

“How can manufacturers ensure their smart factory solutions continue to drive efficiency and productivity long after implementation?” asks Rahrig. “Our enhanced Assurance support services, under Jeff’s leadership, will provide the answer.”

To learn more about Rain Engineering’s Assurance support services or to schedule a consultation, visit raineng.com/support.


About Rain Engineering: 

Rain Engineering is a GE Platinum Services Provider and leading provider of smart factory solutions, specializing in implementing and optimizing GE Digital’s Proficy Smart Factory suite for manufacturing operations. With over 40 expert engineers and technicians, Rain Engineering boasts the largest team dedicated to Proficy Smart Factory implementations in the GE Vernova ecosystem.


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