fbpx

Assurance℠ ITSM

Get your customers the right help fast.

In just 30 minutes, see if your company is a good fit for Rain Engineering Application Support. 

System Monitoring and Failure Notification

We will let you know when something is wrong.

Incident Management

When things stop working, get production running again fast.

Problem Management

Reduce repeat incidents with thorough analysis and fixes.

Service Request Managment

Getting users access to applications and features they need.

We work the way you do, following ITIL® standards and frameworks.

Assurance GE Digital Application Support

Proficy System Support that isn't an afterthought.

You own a system that is critical to your success. How you care for that system is a reflection of how you care for your business.

Rain Engineering offers four options for technology support. We developed these plans to keep your operations running at their peak, foster user adoption and drive front line worker engagement. Paired with your GE Digital license maintenance and product support, these plans offer tools that fit the way you work:

  • If you have a support team, but need extra horsepower to complete bigger projects, there is a plan for you.
  • If your team can take care of the basics, but sometime needs a little help for tricky or persistent issues, there is a plan for you too.
  •  

The Rain Engineering Proficy Support Plans meet you wherever you are and help you get where you’re going. With help from Rain Engineering, you can offer your business the proper level of support for their needs. Simply choose the best fit from four options:

notifi™ Plus

  • Best if you have a support team and just want to be notified when applications are misbehaving. 

Base Support

  • Best if support needs are minimal and you have manpower and expertise on staff to handle day-to-day operations.
  • We are here if you get stuck with a problem that require deep expertise or system knowledge.
  • Focused on responding to incidents and getting you back up and running.

Enhanced Support

  • Best for an organization that has some manpower and expertise on staff but requires additional expertise and manpower for day-to-day activities.
  • A balanced approach to support, providing the right mix of support combined with proactive activities to maintain a healthy system.

Premium Support

  • Our most comprehensive coverage that’s best for the organization with 24/7 operations and mature IT support processes.
  • Comprehensive coverage with a focus is keeping your system healthy allowing you to worry less.
  • Ideal for the company who is focused on preventing issues before they occur.

Support Matters

To The Business

Fewer problems and improved response times result in improved overall customer satisfaction and system uptime.

To IT

Increased productivity through our use of efficient process and improved communication when incidents occur resulting improved customer satisfaction.

With Rain Engineering on your team you will have access to experts who understand your manufacturing processes and technology and allow you to quickly bounce back from issues.

Are You a Fit?

We work with customers who…

  • Are looking to do more with technology and have a continuous improvement mindset
  • Are value driven and understand we provide a premium service
  • Are looking for a partner who knows their process and is passionate about what technology can do to enhance their business

How It Works

[Select Your Plan]

[Complete the Onboarding]

[Rest Assured Your Plants Are Supported]

Select Your Plan

ItemDescription

notifi™ Plus

BaseEnhancedPremium

notifi™ Monitoring Application

Monitor logfiles, SQL tables, Generating email and text message alerts, for 3 servers

X X X X
Application Error AlertingWe will contact you when a system error is detected, or custom rule is violated. X X X X
Incident ManagementAccess to a Rain resource to assist with the resolution of unplanned interruptions or reductions in quality of IT services. The primary objective is to return service to users as quickly as possible. M-F, 8am-5pm M-F, 24 hrs. 24 hr., 7 days
Problem Management Access to a Rain resource to assist with preventing Incidents from happening, and to minimize the impact of Incidents that cannot be prevented. 'Proactive Problem Management' analyzes Incident Records, and uses data collected by other IT Service Management processes to identify trends or significant Problems. M-F, 8am-5pmM-F, 8am-5pmM-F, 8am-5pm
Service Request ManagementAccess to a Rain resource to fulfill a service request from a defined service catalog within a specific timeframe. M-F, 8am-5pmM-F, 8am-5pm
Quarterly ERP Testing of Updates

**Rain will work with your team to test integrations between your ERP and MES systems.**

X X
Quarterly SIM Patching Rain will research, test, and install software improvement modules for supported applications. (subject to customer approval) X X
MES Upgrade

*Rain will perform an upgrade of your GE MES applications to the current version (8.0 to 9.0) or (8.1 to 8.2)*

X
Quarterly Prod to Dev RefreshRain will refresh your development environment with production data quarterly to ensure continuity X
Support for Infrastructure PatchingRain will research Windows server patches and provide guidance on the impacts to your GE MES system. X X X
System monitoringRain will monitor log files and recommend (quarterly) modifications to better tune your GE MES application. X
Guided LearningRain will provide a .guided tours to empower your team and encourage continuing education to those supporting your system X X
Continuous ImprovementRain will facilitate quarterly meetings with your operations and continuous improvement/reliability teams to ensure that you are getting the most out of your GE MES system  X X
DBA SupportRain will monitor your SQL environment and systems logs and make recommendations to optimize your experience. 8 hr./month 8 hr./week
RoadmapRain will construct and maintain a roadmap for your GE MES system that will help you plan effectively and align business. X X

**When ERP updates cycle is quarterly, Rain will support post update testing

*Annual upgrades are included in the premium subscription when your current version in within 2 minor revisions

notifi™ is a trademark of Kreativ LLC.

Onboarding Process

Onboarding to a new support agreement takes about 3 months. During that time Rain Engineering will work with you to:

  • Obtain system credentials
  • Conduct virtual tours of your systems
  • Observe existing support methods
  • Examine support history and backlog of service requests
  • Participate in support activities with the incumbent support team
  • Receive knowledge transfer

Go Live

Once we take over the support, we will prioritize the stability and reliability of the system. You can begin to think about how to make better use of the system, and worry less about whether the business has what it needs.

You can win or lose based on the integration partner you choose.

GE Digital trusts Rain Engineering to deploy Proficy software in ways that help you win.
GE Digital Logo
Proficy Plant Applications - HMI SCADA - iFix and Cimplicity - Historian - iFIX HMI/SCADA - Batch Execution - Historian - Manufacturing Data Cloud - Operations Hub
Robert Gage
Robert Gage
2022-02-10
I have been collaborating with Rain Engineering for the past two years, and can state unequivocally, that this has been one of the most fruitful support relationships I have enjoyed over the last 25 years as an Automation Engineer. Their Proficy/PlantApps support goes above and beyond what is typically expected in these relationships. Our support plan has made it easy to meet up, train up, and keep initiatives moving forward.
Jeremy Winn
Jeremy Winn
2022-02-10
My company has used Rain Engineering for years now to help train and support our software needs. The employees are knowledgeable, kind, and always available when needed. If you want peace of mind with your current set up or need help bringing your company to the next level, I would highly recommend Rain.
Ryan Legg
Ryan Legg
2021-09-14
My experience in collaborating with their CEO, Don Rahrig was first class. Don is very knowledgeable with factory automation and is passionate about driving towards the greatest efficiencies possible for his customers. His combination of technical expertise and business savvy is an excellent combination that will drive results for your organization.
David Mills
David Mills
2021-08-11
Rain Engineering has a great staff of engineers expert in MES/MOM and Automation applications. They've helped several of our customers. They know manufacturing!
Jason Pierre
Jason Pierre
2021-08-10
My company has hired Rain Engineering for several projects and they have always delivered! The staff is knowledgeable, efficient and goes above and beyond to deliver the best product to fit you exact needs. I highly recommend this company!!
Jessica Hanson
Jessica Hanson
2021-08-10
Great customer service and support! They really care and want your company to reach it's goals. Very knowledgeable and also helpful long after they install a project when you have questions.
Jim Hathaway
Jim Hathaway
2021-08-09
I have worked with Rain Engineering for many years. In my experience with Rain, I have seen them redesign a poorly implemented MES, provide support for highly complex 24/7/365 systems, implement new features into MES, and implement a new MES in the cloud. Their technical skills are top-notch. I have worked with many other companies that provide services similar to Rain. Those other companies just don’t have the dedication to positive outcomes.
Bill Parker
Bill Parker
2021-08-09
Excellent development capabilities in Plant Applications and reporting. Project team worked tirelessly to ensure our project was successful and sustainable. They also provide excellent support for Plant Apps, Data Collection and other MES applications.
Curtis Christensen
Curtis Christensen
2021-08-09
Solid engineering company with strong skills in CNC, PLC, and Data Collection integration.

Trusted By